Grievance Redressal Mechanism
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Key Facts
Our complaints commitment
We are committed to providing a high standard of service. However if you have an unresolved problem and you wish to register it with us, we would be glad to assist you.
We're here to help
You can share your complaint with your local branch staff in person or write to us or send us an email.
The mentioned Grievance Redressal Mechanism also deals with issues relating to the services provided by the Bank’s outsourced agency.
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Level 1
Visit our Branch
For details of our branch locations please click here
E-mail us:
For Personal Banking and loans: customerservices@barclays.com
For NRI Banking: nri@barclays.com
For Corporate Banking: commercial.help@barclays.comWrite to:
Customer Service Department, Barclays Bank PLC,
801/808 Ceejay House,
Shivsagar Estate,
Dr. Annie Besant Road,
Worli,
Mumbai - 400 018Complaint forms
Complaint Form English Version
Complaint Form_ Marathi Version
Complaint Form_Kannada Version
Please provide us with your full name, account details (if you are a Barclays customer), contact information (address, day-time telephone number and e-mail address), copies of any relevant documents and a clear description of your requirement's).
You will receive an acknowledgement within 5 working days and we shall do our best to resolve your complaint to the satisfaction within 30 working days. The turnaround time for acknowledging complaints reporting unauthorised electronic banking transactions is 1 working day. Some complex complaints which would require time for examination of issues involved, may take a longer time to resolve.
We have a dedicated email channel reporttransaction@barclays.com where you can email us and report fraudulent transactions 24x7.
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Level 2
In case of an unsatisfactory response from the above channels please send an email to:
Mr. Animesh Pradhan
Head, Query Resolution & Service Governance Unit
Email: head.qru@barclays.com
You will receive an acknowledgement within 5 working days and we shall do our best to resolve your complaint to the satisfaction within 30 working days. Please quote the reference number of your earlier contact with the Bank on the same issue. -
Level 3
If you are still not satisfied with the resolution you receive, please write to:
Mr. Allan Perry
Principal Nodal officer
Barclays Bank PLC
801/808 Ceejay House
Shivsagar Estate, Dr Annie Besant Road
Worli, Mumbai -400018.
(This address is for correspondence only)
Telephone: 91-22-67196000
Monday to Friday - 10:00 AM to 06:00 PM (Except Bank Holidays)
Email: grievanceredressal@barclays.comYou will receive an acknowledgement within 3 working days and a response within 5 working days from the office of the Nodal Officer.
Please quote the reference number of your earlier contact with the Bank on the same issue, in all your interactions with the Nodal Officer’s Team.If after having followed Levels 1, 2, and 3, your issue remains unresolved, you may approach the Banking Ombudsman for Redressal
Reserve Bank Integrated Ombudsman Scheme 2021
We participate in the Reserve Bank Integrated Ombudsman Scheme 2021 of the Reserve Bank of India.
If you have not received a response from us within one month after we have received your complaint, or if you are not satisfied with the reply given by any of our above channels, you may approach the Banking Ombudsman. Please click below for the salient features of the Reserve Bank Integrated Ombudsman Scheme 2021 and contact details of your nearest Banking Ombudsman offices.
Reserve Bank Integrated Ombudsman Scheme 2021
A copy of this Scheme is displayed and available on request at our branches.
Salient Features of the Integrated Ombudsman Scheme 2021
A copy of the Features is displayed and available on request at our branches.
For details of our Senior Management please Click here
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Complaints Commitment
A summary of complaints received over the last financial year is as attached below
Complaints for FY 2023-2024 (PDF)
Use of unparliamentary language by customers